Privacy Policy

Overview

PsychCare.ai ("PsychCare," "we," "us," or "our") is operated by DomainNado LLC, an Alabama limited liability company. This Privacy Policy explains how we collect, use, and share information when you use our website and services. By using psychcare.ai, you agree to the practices described in this policy.

Important: PsychCare.ai is not a healthcare provider. We do not provide medical, psychological, or psychiatric care. The Service helps connect you with third-party licensed professionals and resources. We are not a HIPAA-covered entity, although we handle sensitive information respectfully and apply reasonable safeguards described below.

Information We Collect

When you complete our therapist-matching quiz, we collect the following contact and preference information:

• Name — to personalize your match and outreach.
• Email address — to send you your therapist match and follow-up information.
• Phone number — so a care specialist can reach you directly if needed.
• ZIP code — to identify licensed therapists available in your area.
• Mental health concern — to match you with providers who specialize in your needs.
• Care preference (online or in-person) — to filter providers by delivery format.

We also automatically collect device and usage data when you use the Service, including IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.

How We Use Your Information

We use the information you provide for the following purposes:

• To match you with licensed therapists and mental health service providers in your area.
• To contact you with your match results and next steps for beginning care.
• To send newsletters and updates, if you have subscribed to them.
• To improve our matching algorithm and the relevance of provider recommendations.
• To operate, secure, and improve the Service.
• To comply with legal obligations and protect the rights of users and providers.

Sharing Your Information with Mental Health Providers

By submitting the therapist-matching quiz and checking the consent box, you expressly authorize PsychCare.ai to share your contact information and stated care preferences with licensed therapists and mental health service providers for the purpose of connecting you with appropriate care.

We may share your information with:

• Licensed therapists and counselors operating in your ZIP code area.
• Mental health service platforms (such as BetterHelp and Talkspace) that may be able to offer you online care.
• Care coordination teams who may follow up to help you schedule your first appointment.
• Service providers that support our operations (hosting, email delivery, analytics, customer support).
• Legal and safety purposes where required by law or to protect rights, safety, or property.
• Business transfers in connection with a merger, acquisition, financing, or sale of assets.

We do not sell your personal information to advertisers or unrelated third parties. Any sharing of your data is limited to facilitating access to mental health care or the operations described above.

Analytics

We use Google Analytics 4 to understand how visitors use the Service. Google Analytics uses cookies and similar technologies to collect information about your use of the Service and reports website trends to us. Google may use this information in accordance with its own privacy policy, available at policies.google.com/privacy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Affiliate Relationships and Disclosures

PsychCare.ai participates in affiliate and referral programs with third-party mental health service providers. When you click certain links or engage a partner provider through the Service, we may receive compensation. This does not change the price you pay and does not influence who we match you with. We strive to only recommend providers we believe offer quality care.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the Service, remember your preferences, and measure performance. You can control cookies through your browser settings. Some features of the Service may not work properly without cookies.

Data Retention and Security

We retain your information for as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your data at any time by contacting us at the email below. We use reasonable administrative, technical, and physical safeguards to protect personal information, but no system is perfectly secure.

Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. If you are a resident of California, the EU/UK, or another jurisdiction with specific privacy rights, you may have additional rights including the right to know what personal information we collect, the right to request deletion, and the right to opt out of certain processing. To exercise any of these rights, please contact us at:

info@domainnado.com

Children

The Service is not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Links

The Service may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of psychcare.ai after changes constitutes your acceptance of the updated policy.